Hey @user_u5hbw8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. Did you know that you can quickly activate a new modem by following the steps on our 'Activate an Xfinity Gateway or third-party modem with the Xfinity app' support page? You can add an owned purchased modem or if you received a new modem from us, can also activate that one as well. Could you give these steps a try and let us know how everything goes? We hope to hear from you soon.
XfinityDemitrius
Official Employee
•
1.8K Messages
1 day ago
Hey @user_u5hbw8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. Did you know that you can quickly activate a new modem by following the steps on our 'Activate an Xfinity Gateway or third-party modem with the Xfinity app' support page? You can add an owned purchased modem or if you received a new modem from us, can also activate that one as well. Could you give these steps a try and let us know how everything goes? We hope to hear from you soon.
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