Visitor
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1 Message
Activate new cable modem
I purchased a new 3rd party modem. Xfinity directs me to activate modem by using the Xfinity App to register the MAC address of the modem. This registration process keeps failing. I attempted to call the 1-800 support line to manually register MAC address with a live representative. The support line directs me to download and register the modem through the app, then the call disconnects.
Can someone on the Comcast support team please reach out so that we can manually register this modem? The registration process through the app is not working.
EG
Expert
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116.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.8K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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