Activate Internet Without App

I cannot download the app to activate my new internet service. "Your device isn't compatible with this version" is the error message when I try to download it.

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Responses

XfinityOrlandoM

Official Employee

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2.2K Messages

9 hours ago

@user_hxcu4p

The xfinity https://www.xfinity.com/apps app can be downloaded on compatible devices, so if you're getting a message that you're device is not compatible that means it's not compatible with the updated version of the Xfinity app https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

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user_hxcu4p

Visitor

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13 Messages

Is there a different way to activate?

9 hours ago

0

XfinityOrlandoM

Official Employee

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2.2K Messages

@user_hxcu4p

If you're doing the self-service option you need to activate the modem from the app. Do you have a different compatible device you can try using such as another phone or a tablet?

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9 hours ago

0

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user_hxcu4p

Visitor

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13 Messages

What is the non-self-service option? Looks like I can't do the self-service option.

9 hours ago

0

Customer Service

user_hxcu4p

Activate Internet Without App

XfinityOrlandoM

user_hxcu4p

XfinityOrlandoM

user_hxcu4p

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