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user_hxcu4p
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13 Messages

Thursday, July 3rd, 2025 10:43 PM

Activate Internet Without App

I received my internet equipment today. I cannot download the app. How is my internet activated?

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Updated 

9 hours ago

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XfinityRaf

Official Employee

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1.1K Messages

1 day ago

Good afternoon @user_hxcu4p. Are you getting an error message when trying to download the app? 

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user_hxcu4p

Visitor

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13 Messages

1 day ago

"Your device isn't compatible with this version."

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XfinityRaf

Official Employee

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1.1K Messages

Are you using an Apple or Android device? Is the OS on your device updated? 

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1 day ago

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user_hxcu4p

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13 Messages

I am using an Android           

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1 day ago

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user_hxcu4p

Visitor

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13 Messages

9 hours ago

I cannot download the app to activate my new internet service. "Your device isn't compatible with this version" is the error message when I try to download it.

Note: This comment was created from a merged conversation originally titled Activate Internet Without App

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XfinityOrlandoM

Official Employee

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2.2K Messages

@user_hxcu4p

The xfinity https://www.xfinity.com/apps app can be downloaded on compatible devices, so if you're getting a message that you're device is not compatible that means it's not compatible with the updated version of the Xfinity app https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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user_hxcu4p

Visitor

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13 Messages

Is there a different way to activate?

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9 hours ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

@user_hxcu4p

If you're doing the self-service option you need to activate the modem from the app. Do you have a different compatible device you can try using such as another phone or a tablet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_hxcu4p

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13 Messages

What is the non-self-service option? Looks like I can't do the self-service option.

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9 hours ago

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XfinitySara

Official Employee

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1.8K Messages

@user_hxcu4p - Not to worry! Our team is still here to help. And we're awesome to work with because we'll do everything we can to review and resolve this as fast as we can. To clarify, what exact make and model of Android device are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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