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PaulW001
1st Topic

2 Messages

Sunday, February 18th, 2024 11:21 PM

Closed

ACP

I have had Xfinity for a long time. During the pandemic I started to get the ACP discount. I then changed to try a new service and then came back to Xfinity. I was told that I would be signed up again for the ACP. After a few months I realized this hadn't happened. So I called customer service who were not at all helpful but said they would re submit.I now realize that they never did this and I have lost the chance to sign up as they cut it off in Feb 24.  I would like to thank Xfinity/Comcast/Adelphi for wasting my money and their awful customer service. You have effectively made me lose close to $200 by never bothering to follow through with your ACp submission. And also for not bothering to let me know if I had it, was eligible or had to re apply.  Yet another issue I have had with xfinity....

Question

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Updated 

1 year ago

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XfinityJanelle

Official Employee

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1.5K Messages

1 year ago

Hi @PaulW001 Thank you for reaching out on the Xfinity Community Forums. Thank you for sharing your feedback on your experience. While we cannot change the situation, please keep an eye out to see if the program get extended by the government. We greatly appreciate the feedback you have provided good or bad it helps for the future. 

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PaulW001

2 Messages

You need to improve your customer service. And also sharpen up your communication.  And simplify the process of contacting customer service. On average I spend at least 30 plus minutes trying to reach and then a further 30 plus minutes talking to your customer service.

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @PaulW001, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into your concerns. 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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1 year ago

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