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Kostic
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Conversationalist

Regular Visitor

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7 Messages

Saturday, May 18th, 2024 11:37 PM

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ACP to Internet essentials transition without mobile service

Good day, 

We are on ACP, which is about to end, thus contacted Xfinity (chat) to assist with switching to Internet essentials 50Mbps $10/m plan.

Representative confirmed we were eligible, but told that in order to make a switch, we need to add mobile service. We did not want any mobile services etc, so asked to just do home Internet plan adjustment. He explained this mobile service had to be added.

I agree initially, since there was no extra cost 1st year and it could be cancelled without penalty. But then he found out that both of my phones were incompatible with Xfinity and offered new phone with 2 year contract, which I definitely did not need.

My question is: can we switch from ACP to Internet Essentials WITHOUT adding any extra services (mobile etc)? Just home Internet 50Mbps $10/m, nothing else nothing more? And if so - who can help us to make that switch?

Thanks.

Question

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Updated 

11 months ago

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Accepted Solution

XfinityJorge

Official Employee

 • 

2.1K Messages

11 months ago

Hey there Kostic thank you so much for using our Forums and asking these great questions about our services. We are happy to work together to make sure we address all of your concerns. To get started can you please send us a DM with your complete name and the service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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Expert

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31.4K Messages

@XfinityJorge​ 

Can you answer this publicly now so that other customers that might have this question can get an answer as well?  😉

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

0

Kostic

Regular Visitor

 • 

7 Messages

11 months ago

The problem is being resolved.

I appreciate a lot Xfinity customer service team, their full effort to help.

For those who have a similar problem: it is NOT required to subscribe to Mobile service, in order to switch to Internet essentials from ACP.

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XfinityMartyR

Official Employee

 • 

2K Messages

11 months ago

 

Kostic I'm so happy our team was able to help get you set up on the Internet Essentials plan. And to confirm, you do not need to enroll in Xfinity Mobile when moving to the Internet Essentials internet plan. 
 
 
 

 

1

Again

Expert

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31.4K Messages

@XfinityMartyR​

Thank you for that information regarding mobile!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

0

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