ACP error

I'm trying to apply for ACP but am getting this error...

"Something went wrong. Check your application and try again. You have 1 attempt(s) left."

I don't want to find out what implodes if I use up all 3 tries 🫥
If I could get some assistance, it would be greatly appreciated.
Thanks!

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CCErika

Problem Solver

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339 Messages

3 years ago

Hey there, @xNOTx

Thank you for reaching out about enrolling in the ACP!

I know that every dollar counts right now for many of us, myself included, and we're all looking for ways to save as much as we can so I want to make sure you're able to enroll :)

Did you make sure you're eligible through the National Verifier? Did you make sure all the information submitted through the National Verifier matches the information on your application? I wasn't able to follow the link you sent, but you can see common errors here.

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xNOTx

Visitor

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2 Messages

3 years ago

Thanks for the reply. I tried the link you sent me to verify. Guess I just have to wait now.
When it goes through on the NV site, I should then retry the xfinity ACP application?

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XfinityJeniece

Official Employee

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4.2K Messages

Yes, once everything is completed on the National Verifier website, I would recommend retrying the Xfinity ACP application. Let us know if you have any issues with the Xfinity application. We are here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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Customer Service

xNOTx

ACP error

CCErika

xNOTx

XfinityJeniece

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