1 Message
ACP de-enrolled
After warning to lose ACP benefit, I went to renew online and got approved with an Application ID. I called to your Customer Service two times and they said that everything is fine and I'll not lose ACP benefit. But now I find my home internet has been de-enrolled from ACP. What's happening? Will my ACP be enrolled again?
XfinityMarcus
Official Employee
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2.1K Messages
2 years ago
@user_gdlx6l, thank you for using the Community Forums page to reach out. We would be more than happy to assist you with your ACP related concerns in any way we can. Please send us a direct message with your full name and complete service address to take a closer look at things.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_papx5u
1 Message
2 years ago
I qualify under more than a couple of programs, I did what I was told to do, requalified with all agencies and still it did not satisfy xfinity so I again requested paperwork to prove i qualify but still have not received it. I sent my address again.
I appreciate your assistance.
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