Account/apps/subscription access

I have called support 27 times in the last 16 hours. Spent 6.5 hours talking to agents with zero results. Now every time I call it says (1) my system is restarting [it isn't] (2) then says I have to restart and when I say yes, (3) it says it’s not possible to restart. I am dead in the water here and frankly seething with anger. I NEED A HUMAN!!!!!!

Responses

Again

Expert

•

31.9K Messages

2 days ago

@user_0gaoda

I have called support 27 times in the last 16 hours. Spent 6.5 hours talking to agents with zero results. Now every time I call it says (1) my system is restarting [it isn't] (2) then says I have to restart and when I say yes, (3) it says it’s not possible to restart. I am dead in the water here and frankly seething with anger. I NEED A HUMAN!!!!!!

Well, we're all humans here. Now that you have complained why not tell us what your problem is. 😉 We're here to help you resolve it.

0

XfinityJorge

Official Employee

•

2.3K Messages

2 days ago

user_0gaoda Hey there! Thank you so much for using our Forums and we are happy that you found us. I understand that you have been trying to contact us with out any luck about your TV connection issues. We are here to help and make this right today, can you send us a DM with your name to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_0gaoda

Account/apps/subscription access

Again

XfinityJorge

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