Visitor

 • 

2 Messages

11/06/2026 2:46 AM

Account zip code is wrong

My account address is correct but the zip code is wrong. Could you please let me know where I can change the zip code? Thanks.

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Official Employee

 • 

4.6K Messages

9 days ago

Hey there, @user_21940e, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to get your address corrected. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Visitor

 • 

2 Messages

Got it. Sent the direct message. Thank you.

Official Employee

 • 

3.1K Messages

1 hour ago

So happy to help, @user_21940e! It looks like our Serviceability team was able to correct that zip code for your location, and we thank you for your time on this. As mentioned via DM, you are always welcome to create a post again in the future if any other questions or concerns arise, and we'll be here for you!

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