Visitor

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2 Messages

11/06/2026 2:46 AM

Account zip code is wrong

My account address is correct but the zip code is wrong. Could you please let me know where I can change the zip code? Thanks.

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Official Employee

 • 

4.6K Messages

4 hours ago

Hey there, @user_21940e, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to get your address corrected. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Visitor

 • 

2 Messages

Got it. Sent the direct message. Thank you.

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