Visitor
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1 Message
Account will not cancel!!!
I've called to cancel this service TWICE already and it will now reflect on my billing or account in the app. It has already been OVER A MONTH. I already overpayed the bill without it being prorated. I need help
user_50y7s7
Visitor
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1 Message
1 day ago
I am in the same boat. I canceled the end of January and have called four times! They tell me it has been cancelled each time. Once they said that they cancelled but when they tried to reach out to me to confirm, they couldn't get me and another month it continued.... I've never been so frustrated! If they had canceled when I asked the first time, I would give positive reviews. But after this-never! I'm a customer doing the right thing but I don't know how to get help either.
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EG
Expert
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117.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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796 Messages
14 hours ago
Greetings @user_ml31jd, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with getting the services canceled, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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