Visitor
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1 Message
Account still active after cancelling in person
I went into the store the other day and was assured by your account rep that my account would be cancelled that day. I have not received any confirmation and still showing everything active on my account.
EG
Expert
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120.3K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.6K Messages
4 hours ago
Hi there, @user_5vt30o. Thanks for reaching out to us here on the Community Forum. You should receive notification within 24 hours, typically. I can understand wanting to make sure. We would be happy to check and see what the status of your account is, and get things closed out if they aren't already.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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