Hey there, user_6e3v9a, thanks for reaching out through Xfinity Forums regarding your account status. I would be happy to check on your account on our end to ensure your account is active. I know I rely on the website as it is my favorite way to manage my account and we want tot ensure it is working for you. You have reached the right place!
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityJeniece
Official Employee
•
3K Messages
5 months ago
Hey there, user_6e3v9a, thanks for reaching out through Xfinity Forums regarding your account status. I would be happy to check on your account on our end to ensure your account is active. I know I rely on the website as it is my favorite way to manage my account and we want tot ensure it is working for you. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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