Account shows watched shows I did not watch.

My account is showing that I have watched a lot of Spanish channel and other shows I have not ever watched.

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XfinityJanelle

Official Employee

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1.4K Messages

2 months ago

Hey @user_s118nu , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the shows being watched. I would be more than happy to offer my assistance looking into this further for you. Where are you seeing this information at? Is it for shows that are PPV or On Demand?

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user_183cb2

Visitor

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1 Message

No, not PPv or On demand just regular free shows

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24 days ago

0

XfinityChristy

Official Employee

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1.7K Messages

user_183cb2 Thank you for reaching out via our Xfinity Community Forums. We understand how concerning it is to see viewing history on your account that doesn't reflect your own.

To help us investigate this further, we recommend resetting your Xfinity account password as a precautionary measure. Once you've reset your password, please review your viewing history again. If the inaccurate information persists, please let us know.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

0

Customer Service

user_s118nu

Account shows watched shows I did not watch.

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