Account review frequency
I've gotten 3 calls in a month including 2 calls in the last 2 days to review my account. They either aren't making notes or not reading notes that this has already been done. Today I asked for a Supervisor and was told "there aren't any around" which is [Edited: "Language"]. If a customer asks to escalate a call, even if the Supervisor is on another call you get put on hold to wait. It's either a hoax call or a rep that needs to go back through the training course.
Anyone else have this experience?