Visitor
•
2 Messages
Account Owner Transfer
I completed the account holder transfer form over a month ago to remove me from an account at a previous address, and received an email that the ticket was completed. Yet, when I login to my Xfinity app, I am still the owner of this account and still get email and text updates about the bill.
What was the point of transferring the account if all my information and Xfinity ID is still linked to this old account? Not to mention the massive security issue that I am able to access the new owner’s information and internet service. I can even cancel it if I wanted to without the “new owner’s” permission.
EG
Expert
•
122.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
1.2K Messages
2 hours ago
Hi @user_rxvumk,
Thanks for bringing your inquiry to us. I'd like to clarify that the account change process only changes some things, and many other bits of information actually need to be changed by the requestors. There should have been some additional instructional articles sent over once the account change request was completed.
You'll need to either invite the new account owner to the account as a manager and make them the primary user or change the information associated with your primary user profile to theirs.
Manage user roles and permissions on Xfinity accounts
Add or change your chosen name and pronouns to your Xfinity accounts
Update your Xfinity account contact information and preferences online
2
0