Visitor
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1 Message
“Account no longer active”
My internet went completely out. I was just charged over $100 for my monthly internet bill (robbery). Go onto the app (that’s SO slow) and it’s saying my account is no longer active… can’t speak with anyone because it’s after hours and their automated chat can’t help…
EG
Expert
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111.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.4K Messages
2 years ago
Hello there @Bethanyseverini ! I would be happy to help see what is going on and get this resolved for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address in your message, so we can pull up the account. Thanks!
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