Skip to main content

    Support

    Offers

U
user_a6idiy
1st Topic

5 Messages

Wednesday, April 10th, 2024 12:11 PM

Closed

Account Manager

I have been trying to get Wifi installed for a Pool area in my Apartment complex. I have called in several times over the last month and spent about 9-10 hours on the phone. I am getting the run around. No one has been able to help me. I am part of the Board of Directors. Our bulk contract states that we would be getting free wifi for our pool area. When i call in the person either says the address is wrong and cannot be located in the system or that I need to speak to my Account Manager. I do not know who this person is. Who can I call to get this resolved. I'm ready to cancel the entire bulk account. This experience has been horrible.

Question

 • 

Updated 

1 year ago

124

2

0

XfinityFrank

Official Employee

 • 

1.3K Messages

1 year ago

Hello there, user_a6idiy! Thanks for reaching out here on the Community Forum! The service you are referring to is called  Common Area WiFi. In order to initiate that service, the account holder for the bulk account at your complex would indeed need to reach out to us. I am sorry to hear you had a bad experience calling in, that is defintely not what we want for you! My suggestion would be to reach out to the rental office at your location and let them know that you are looking for WiFi at the pool. They may already have a contact point, but if not, they can go to this link : https://www.xfinity.com/multifamily/products and click on "Get in touch about Managed WiFi" to get to our webform and get the ball rolling! 

 

1

0

user_a6idiy

5 Messages

@XfinityFrank​ 

As I mentioned I am on the board of Directors. The name on the account is the name of the Community. There is no rental office. I called again just now, and they are now telling me that I need to speak to someone in the "Master Bulk Department". I haveto wait for a call back from them. This is beyond ridiculous!

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

1 year ago

 

user_a6idiy, even with the name of the account being the name of the community, there should be a designated person or persons for contact. It would normally be whoever created the account at start if you know who that person would be. If you are not sure yourself, perhaps you could inquire with the other directors on the board and see if they may be able to review the paperwork involved with the bulk agreement and figure out who the account handler is. That person would need to be involved to initiate any changes or additions when speaking with the bulk department.

 

6

0

forum icon

New to the Community?

Start Here