user_dda7c7 Thank you for reaching out to us on our Xfinity Forums. I don't want to see you go from Xfinity, but I understand that changes are needed, and I'm happy to help out with anything you need and cancel the service for us. Please send us a direct message with your name and service address. From there we will verify the account and make the needed changes.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The best way to get the equipment picked up would be to reach out to UPS directly and schedule a pickup. You can reach them at, 1-800-PICK-UPS.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_dda7c7
6 Messages
12 days ago
Please cancel cable for account [Edited: "Personal Information"]
(edited)
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user_dda7c7
6 Messages
9 days ago
I need equipment picked up
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