Account, DPP, and Phone Order Issues [Edited]

I am a 12-year plus customer seeking a brief status update on my open Executive Customer Management ticket [Edited: "Personal Information"].

due to blocked inbound email servers and unavailable corporate facts numbers this is gonna be  

public and I’m not holding back on what happened. After months of countless attempts to resolve my account, DPP and phone order, the assigned ECM manager called me yesterday at 2:00 PM to review my file and a September 16 phone recording regarding my iPhone 18 pre-order upgrade terms ($700 device credit and a $20/mo. plan “lifetime” discount). She explicitly disconnected the call to listen to the audio logs and verify the details of the authorized deal promised by customer service supervisor Serena on that September 16 call. Unfortunately, she has failed to return my call. I was promised s return call by 8 PM when I was issued the ECM ticket, at which time I requested the September 16 call be reviewed before calling me.  

Because my promised delivery date of the iPhone 18 Pro Max in Burgundy (512GB) has shifted from October 2 to October 28 due to the order never being placed as promised, I am very eager to reconnect with a supervisor to finalize the order. I am happy to adjust the hardware parameters (such as an upgraded 1TB memory tier adjustment at 522 mb price).

In addition, since the “lifetime” monthly discount given due to being turned away at a corporate store as third party when in fact corporate, is claimed to be unavailable in your billing system and must be issued as a “lump sum payout,” I request that the promotional one-year free line be added to my account with a Samsung Galaxy S26 Ultra (black) provided to fulfill the value of that lifetime lump sum payout to make this easy for the team to process.

I currently have a scheduled appointment for today at the Apple Store inside the Christiana Mall in Newark, DE, which is located right next to your corporate Xfinity store. If I am contacted by a supervisor and this order is properly built before my appointment, I will gladly step into your Christiana Mall corporate location to pick up the devices and deliver my phone trade-in.

I would deeply appreciate it if a director or senior ECM supervisor could review the ticket notes and call me back at your earliest convenience to resolve this. Please note that if this matter is not taken care of to my satisfaction today, as it has already been months dealing with the reassurance of my DPP, my next step will be to file a formal complaint with the FCC along with the XFinity Assist generated phone transcripts.

Thank you so much for your time and assistance.