1 Message
Account disconnected before service began lol
Hi there, so I'm having what is hopefully a unique issue. I signed up for Xfinity and setup an appointment for the tech to come by roughly a month ago and the guy said the line had to be buried first, no problem it happens. There were big delays in the utilities being marked and the guys coming by to bury a line, again not a problem these things happen. Now that the line's buried I just need to get someone to come by to finish the installation, since a self install is definitely not an option, but there's the rub... the account has somehow been disconnected before I've even begun getting service. I can't sign up for any new service, contacting customer support did nothing, and honestly I'm not too sure where to go from here. I was really looking forward to upgrading from DSL but I'm at a loss over what to do from here, any advice would be much appreciated.
Accepted Solution
XfinityJeniece
Official Employee
•
3.1K Messages
2 years ago
Hey there, thanks for reaching out here on Xfinity Forums regarding your new account. We definitely want to help with getting your account back up and running! I completely understand wanting to upgrade and you have reached the right place!
Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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