Visitor
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1 Message
Account Credit
I used the digital assistant to request a credit. My internet had been slow or completely out for 3 months. This is a recurring issue. A technician came out and said it was an issue with the line. He repaired it and it has been mostly okay. Still, there were WEEKS where I had to use my phone as a hotspot to work from home because the internet was out or the bandwidth was so low, I couldn’t access necessary apps/services. I got a $10 account credit. That’s it. For 90+ days of inconvenience. How can I escalate this?
XfinityJeff
Official Employee
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983 Messages
21 days ago
Good morning @user_mygls5, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that also works from home I can understand the frustration of having issues with the service, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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