Visitor
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1 Message
Account Cancellation
I called to cancel my Internet service on 12/10 and received confirmation emails stating "We received your cancellation request, and we're on it" on both 12/10 and 12/11. However as of 12/23 my account status still shows active when logging in and doesn't reflect the cancellation and I still see upcoming charges for the next billing period. Please cancel my account immediately - retroactive to the 12/10 date which I called in.
XfinityJustinM
Official Employee
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432 Messages
22 hours ago
Hello @user_lwmdml, no worries we can take care of this pretty quickly. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinitySara
Official Employee
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2.2K Messages
13 hours ago
@user_lwmdml - We appreciate your time on this and the opportunity to assist you with that disconnection request. After confirming the new tenant's order was placed before your disconnect request, causing cancellation of your order when we were unable to reach you, I successfully backdated and completed your request today :) We've reviewed your projected and updated final balance, and recommended turning Auto Pay off to avoid the last statement amount going through (resulting in the need for a refund). It appears everything is taken care of, and it was a pleasure speaking with you today!
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