Visitor
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1 Message
Account Cancellation
I called to cancel my Internet service on 12/10 and received confirmation emails stating "We received your cancellation request, and we're on it" on both 12/10 and 12/11. However as of 12/23 my account status still shows active when logging in and doesn't reflect the cancellation and I still see upcoming charges for the next billing period. Please cancel my account immediately - retroactive to the 12/10 date which I called in.
XfinityJustinM
Official Employee
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432 Messages
7 hours ago
Hello @user_lwmdml, no worries we can take care of this pretty quickly. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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