2 Messages
Account Cancellation
I have been trying to speak to a human customer service rep for about a week now with no success. The Xfinity Assistant directs me to the help number (800-934-6489), and when I get through the prompts on that they send me back to the Xfinity assistant. And the "schedule a call back" function is broken.
Please advise how I can speak to a human. Fairly disappointed
XfinityPeterH
Official Employee
•
1.9K Messages
1 year ago
@Nraho we are here for you and can help you process this request. Please send us your full name and address in a direct message.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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