Account / bill

user_wtthvv Hey there! Thank you so much for using our Forums and for taking the time to contact our Xfinity Support Team. We are here happy to work with you to help with any billing or account concerns you have. To get started please send us a DM with your name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message