Account Activation

user_yc0ntf Thank you so much for your post for help with your account showing no longer active. This could occur for two reasons you may be logging into old account information if you previously had an account or services with us. I would double-check the confirmation email you would have received shortly after your order was placed to ensure the account information matches. In some cases, there may have been a previous customer at your location that did not resolve their balance before closing the account. There would have been an email notice sent to the email address on file if you provided one to let you know more. To make sure did you receive a confirmation email address that your account was successfully set up? If not you may need to restart the order process to complete your account activation. If you did receive a confirmation email, I would check to see if you received any additional notices following with more information.