Activate Service

I was on a chat line with a technician just a few minutes ago. He sent me a code number. And I lost contact with him. So now I still need to activate a new account. This account my granddaughter ordered on Saturday. It was a special for the Olympics. It includes internet, mobile service, and a new phone. Please help me get this going.

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Responses

XfinityMartyR

Official Employee

•

2K Messages

9 months ago

user_14usq5 Thanks for reaching out, and welcome to Xfinity! We can help you with activation. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_14usq5

Activate Service

XfinityMartyR

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