Visitor
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1 Message
Accidentally purchased tv show season
I accidentally bought Star Trek season 2 on my Xfinity box. I would like to refund this. My service address is [Edited: "Personal Information"]
account email is [Edited: "Personal Information"] I believe it is connected to number [Edited: "Personal Information"]
XfinitySean
Official Employee
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544 Messages
24 days ago
Thanks for taking the time to reach out through our community forums, user_2gxy9q! I've done the same thing and had that, "oh no, wait" moment after buying something accidentally, so I know exactly how you feel. Our team would be more than happy to look at the account to see if we can get that charge reversed for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
o send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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