1 Message
Accessing my account
I made an account last week and am trying to get internet service. Every-time I go to log in the page just keeps loading and never brings me to the website. I tried to call the help line but it was just an automated message saying I did not have an account even thought i keep getting emails about my account. Can I please speak to a real person
XfinityArmand
Official Employee
•
1.8K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_cc4lzn! We are so glad to hear from you and happy to help in any way that we can to get things squared away. So that we can get started, please feel free to shoot us a private message with your details, that way we can get eyes on what is going on with your account.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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