Visitor
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1 Message
access not authorized
Hello, I am having trouble logging into my Xfinity account. I registered using my email, but when I try to log in, it shows "Access Not Authorized." I also cannot log in using the app or view the internet speed plan I selected on the website. Could you help me resolve this issue? Thank you!
XfinityJeniece
Official Employee
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3.9K Messages
11 months ago
Hey there, thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity Account.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We would be happy to help you with getting logged in. What device are you using when you are having the issue? Have you tried using another device to see if that helps?
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EG
Expert
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117.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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RickBlade
Visitor
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2 Messages
11 months ago
I’m having the same issue as a new member, did you find a resolution?
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