Access Denied

@XfinityAlfonso​ 

I get this error on any browser (Chrome, Safari and Comet) including while using the private/incognito browser mode.

When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error message, this is what I see:

@user_ok0dt4

Are you using a VPN?

@XfinityAlfonso

No, not using a VPN 

@user_ok0dt4

Thank you, If you're trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment at spa.xfinity.com. The request will be reviewed, and an update will typically be provided within three business days.

To submit a request to have a blocked website reviewed for possible unblocking:

1. Go to spa.xfinity.com.
2. Select Report an issue at the bottom of the page
3. Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
4. Fill out the required fields.

•  Enter the full URL for the blocked site.
•  Enter your email address to receive a confirmation email.

•    Add any other comments you’d like to provide.

5. Click Review.
6. Review your answers and click Submit.
7. You'll get a confirmation email once we receive your report.

Thanks @XfinityAlfonso. I've followed the steps and submitted my report. I will wait for the next steps and resolution of this issue. 

@user_ok0dt4

You're welcome I'll follow up with you as well to make sure everything got resolved