Absolutely Unacceptable Customer Experience

• I used your chat option last week to speak with Heather to set up the transfer of my home security and internet service to a new address effective June 11th. She assured me it was all set.
• I hadn't seen any confirmation emails, so I called on June 3rd. I spoke with Juan who informed me that it was not set up and the earliest date he could get was June 13th. He said he put in an exception to put it on June 11th, and the next message I got was it was pushed to June 16th.
• I tried to use your Facebook chat option. After two hours of abysmal answers and response times, I called and spoke with Jackie. She told me that it was all set up and that I'd get a call from a manager today (no call still as of this post). 
• At 9am EST today, my internet disconnected and I saw pop ups that I had a new service. These geniuses transferred my internet service ONE WEEK EARLY!!!!! After three hours on the phone and being transferred FIVE TIMES, I finally got to someone who got my internet service back online (thank you Drew!!!) He told me to hold for a supervisor. After an hour of listening to the worst hold music, no manager ever came on the line.
• I have called back, transferred again, promised a manager, never got one. I've been on your chat function for the last 1.5 hours trying to get one NOTHING. They keep transferring me around.
• I now have three different accounts. My original account and two new accounts these folks have created. Apparently I am also going to be charged $450 PER ACCOUNT for install services and I was told that I would have to call when that happens to get it CREDITED to my account. I don't want that credited if it happens. It must be REFUNDED. This is ILLEGAL.

Someone, please, get me a customer experience manager on the phone. This is completely unacceptable. As it seems most Xfinity exployees have forgotten, this is your "customer guarantee"

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