Visitor
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1 Message
Absolutely the worst.
Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me up for a autopay when I had service with you all for one day over a month ago that was never used. Then try to make up a reason why my canceled account (that I called in to cancel almost a month ago) was set up for autopay and charged that made no sense and was a completely different charge in the first place. The email I received with the account info and everything that stated the charge completion and autopay info, could not even be found from the techs I spoke to. Said they don't see it all. Took more than 40 min to come back and say again that "my account is fully deleted now". Issues before I start with you all, the day I try to start, and almost a month after. Y'all need to redo everything. Start [Edited: "Language"] over from scratch. Ridiculous


EG
Expert
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118.2K Messages
49 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.8K Messages
15 minutes ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5140
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