New Poster
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6 Messages
Absolutely the worst customer service ever! It is unbelievable
I have been trying to get technical support help for 3 hours now for an issue with my outgoing mail server. After 20 minutes trying to get through on the phone to a live agent by winding my way through their automated phone choices, I hung up and started a chat. 3 agents later and 2 hours of chat the issue is not resolved. The first chat agent said the problem was solved and someone would call me in an hour to check. Not solved and no call. Then I started getting text message about my request. When I clicked on the link it took me to my billing page to accept the offer to upgrade my service. I never asked to upgrade me service so I closed the page. I then proceeded to get one 30 text messages asking to go to the link to accept the offer despite typing "STOP" into the text message.The next chat agent that I was transferred to said " I understand you are moving and would like to move service". I never said anything about moving or transferring service. This agent could not understand my issue with my outgoing mail server. Asked what email I was sending the message to then proceeded to send a test message to that email address and asked if I received it. Well it was not my email address which took 3 attempt to get the chat rep to understand. Then I started getting text messages that I was discontinued from chat service anytime I responded to a question. Then transfer to the 3rd agent who again didn't understand the issue even though I typed the error message in exactly. After I begged for a call from a live agent, I got a text message telling me to call the generic Xfinity number that I had called in the first place. After repeated asking for a call back from a live agent I finally got one only to have this person not understand that I could not send outgoing messages without an error message. He then said he was not technical support but he would transfer me. I am now on hold and have been for 20 minutes.
This is absolutely the worst customer service and the most dysfunctional I have ever seen. Xfinity should be ashamed and embarrassed
XfinityJorge
Official Employee
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2.1K Messages
1 year ago
Greetings @user_mc3052 thanks for using our Forums to reach out to our Xfinity Support Team. You came to the right place for help, and we are sorry to hear about your experience trying to get help! Our team is here to make this right, and we appreciate the opportunity to collaborate. To get started can you send us a DM with your complete name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_2eba21
Visitor
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2 Messages
1 year ago
Only thing they care is raising rates because customers are leaving their Cable TV in drones. They have no other creative solutions (how about a reasonable customer services guys?) so all they are left with is charging higher rates for no justifiable reason.
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user_4e49a8
Visitor
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1 Message
1 year ago
I hear ya! I've been a new customer for 4 months and every month the bill seems different on the wifi. They add stuff without my consent! Once this promotional price ends. I'm going back to att! I rather pay a little more and not have this hassle!
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