About the awful customer service

We are still experiencing outage. Cmon tell your guys to come work on it. It's already been 2 weeks. My classes are already started, do fast. It's so frustrating. 

You don't even allow me to talk to agent. Where are the agents hiding? If agent cannot talk to customer, who are they supposed to talk to? Worst service. Too frustrated. Get it done quick. You cannot understand the problem of students. You getting sued if something bad happens on my study because of you cowards hiding behind AI bots.

Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. As mentioned earlier we are not provided an estimated completion time outside the information that is provided to the customers through the Xfinity app or our support center. When services are impacted by severe weather we are usually working around the clock to repair any lines that were downed. A lot of times our equipment is without power and the power companies prioritize returning residential power before commercial power as well as priorities for certain grids supporting emergency services as an example. We ask for your continued patience while our crews diligently work to restore service to the area as quickly as possible. 

Look we have been patient for enough and after seeing absolutely nothing from your side, I have come here to rant. There has been power here for more than 1 week here and we thought internet will be back in few days and even after weather has been normal for days, there is no sign of any internet. What's even more frustrating is that they sent me "internet has been restored" text without any internet. I haven't said anything during the break, but since my classes has started, I need internet for everything. So fix it quick. BTW, There is internet everywhere in the area except me and my neighbor house. So, It looked like you discriminating against us because of being only 2 house in the area. So, send your guys to fix this thing fast.

P.S.: you guys have to work on your customer service especially when you know the situation is frustrating because human voice and conversation helps more than AI. so don't hide behind bots in these kind of situations.