U

Visitor

 • 

5 Messages

Thursday, June 12th, 2025 6:25 PM

Able is cut

My cable outside was accidentally cut need a repair ASAP!

Visitor

 • 

5 Messages

16 days ago

HELLO, NEED HELP !!!!! 

Visitor

 • 

5 Messages

You don’t take phone calls, my cable needs repair please

Official Employee

 • 

2.3K Messages

 

user_0r8t3n   Hey there! Thanks for using our Forums and for taking the time out of your day to write our Xfinity Support Team. You came to the right place for help and we are here to make sure we immediatly work towards restoring your service. In order to get started can you send us a DM with your compelte name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here