joechicago's profile
joechicago
Expressive Exchange
Conversation Starter
1st Kudo

Frequent Visitor

 • 

30 Messages

Fri, Nov 20, 2020 9:00 PM

Ability to change plan online

Hello,

I am not able to change my plan online - I've never had this ability, I've always had to contact someone either via chat or telephone. 

 

Here's what happens. While logged into my account, I select Change Plan, I am ultimately redirected here:

 

https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us

 

Does anyone know why this happens? It's quite annoying not able to upgrade equiptment or self manage my account.

 

Thanks!

 

Joe

 

Responses

joechicago

Frequent Visitor

 • 

30 Messages

6 m ago

I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery. 

 

 

joechicago

Frequent Visitor

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30 Messages

6 m ago

Still missing dozens of channels even though I have Premier.

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @joechicago! We appreciate you for using the Xfinity Forum to report the issues you're having when trying to change your plan and the issues with the missing channels. I'd be happy to help resolve both of your concerns. As for the missing channel issue, can you confirm whether or not you've tried to run an Account Refresh and/or restarting your cable box

For me to assist you with changing your plan, please send a private message with your full name and service address as it appears on your billing statement.

 

To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

4 m ago

I am facing the same issue after completing 1 year of promotion period. Now I cannot browse and change the plan by myself. Why do I need to call/chat with customer care for this? And why this issue is not fixed in so many months now.

 

Not a good experince

Official Employee

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303 Messages

3 m ago

Hello, @amit_ncet, I'm sorry about the trouble attempting to change service. We can help with this on the phone when calling 1-800-Xfinity or you can send us a private message so we can work on your subscription. We would be happy to work with you on forums. Just send over your name and service address to get started. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2YFZOKX

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAbbie

Official Employee

 • 

275 Messages

3 m ago

@MikeJeter86 We are available here on forums 24-7 and can assist with making changes to your account along with any other account needs. Please let us know if you need any assistance!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

 • 

1 Message

3 m ago

Yeah thats all good....if you even could do that on a weekend. That department has no one working during weekends. Comcast charges way too much for the services rendered.

New Poster

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2 Messages

1 m ago

Same here, I have the "top package" a package so good they can't offer it to anywhere else at this price (same old used car dealership line). I have EVERY channel Xfinity offers, have had the same package for almost 5 years. Now I can't watch HBO or Western Classics and starting Monday, Cartoon Network for my kids is going away?

You guys RAPE me for over $267/month and you want more money for channels I already pay you for? You didn't give me any credits when you took channels away from me, in fact there was a $10 INCREASE. Instead you want me to give you MORE money, that's exactly what HBO and the Western Channel tell me, call us and let us gough you some more (even though we're listed on your current channel lineup).

Official Employee

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83 Messages

Hello @Aretrein, I hate to hear about the issues and concerns with your channel lineup. I know how important it is to keep the channels you're subscribed to, but we would be happy to take a look into options for you and see what can be done. However, I do ask that you please create your own new thread about your concern and we can assist you there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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