ABC channels

• WEHT (ABC) on channel 11 and HD channels 431 / 1025
• WHAS (ABC) on channel 11 and HD channels 431 / 1011

Customers impacted by the WBKO channel change were notified through a message on their bill prior to the update. Because ABC content is still available through these other local stations, we’re not able to offer free access to Hulu at this time. That said, I completely understand how channel changes can be frustrating, and your feedback is important. If you’d like help finding ABC programming on your guide, updating favorites, or reviewing alternate viewing options, we'd be happy to assist. 

Thank you for clarifying, and you’re absolutely right to raise this. I appreciate you explaining what you’re seeing in Colorado. I also double‑checked on my end, and when ABC is accessed, it does show a “contract expired” message. This aligns with what you’re experiencing across both live TV and streaming, and I understand how frustrating it is when content you expect and pay for is unavailable. While we’re not able to provide alternate access to specific third‑party services like Hulu, I do want to share a couple of options that may help you stay connected in the meantime:

• Free over‑the‑air antenna: In most areas, ABC is still available for free via an antenna, which can provide a reliable, high‑definition local signal.
• Streaming app bundles through Xfinity: We also offer the option to choose and bundle your favorite streaming apps and save over 25% compared to subscribing separately. You can explore those options here.

That said, I completely understand your concern and how this impacts your viewing experience. I can document your feedback, and review your account to see if any additional options or compensation may be available. Please let me know how you’d like to proceed, and I’ll be happy to help.

I hear where you're coming from, and I want to be very clear here. We are not asking you to pay more, and I’m sorry that it came across that way. That was not my intention. You’re absolutely right that an antenna is not a viable option for everyone, especially in rural areas, and I completely understand why suggesting additional subscriptions would feel unacceptable when a channel you already pay for is unavailable. The options I mentioned were meant only as temporary alternatives, not expectations or requirements. Your frustration is valid, and I understand why this situation feels unfair. What I can do is focus on what’s within my control:

• Clearly document your feedback about the ABC contract expiring and how it’s impacting you. Can also leave your valuable feedback here. 
• Review your account to see whether there are more alternatives or any credits or adjustments that may be available during this disruption.

I appreciate you being honest about how this feels. If you’d like, we can take the next step by reviewing your account. To review the account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.