Visitor
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1 Message
A substantial charge
I recently received a letter with a substantial charge for supposedly failing to return my Xfinity router when we moved from one apartment to another.
I would like to speak with a human customer service representative to resolve this issue.
Could you please review my previous and current accounts, check the equipment records, and explain why I have been charged?
I would also like to dispute this charge and have it removed if it was applied incorrectly.
EG
Expert
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122.3K Messages
3 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3.4K Messages
3 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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