2 Messages
A Real Person
I would like to speak to a real person but the chatbot assistant has me stuck in a loop.
Currently I have the 1300 speed plan, but found out that is no longer a package you offer. I would like to lower my plan to the closest...which would be the 1100 speed plan....although I will essentially be getting less speed for more money. But, as you no longer have the 1300 speed plan, I have no choice.
I have my own equipment so it's just a matter of lowering my plan.
How do I get to speak to a live human? The chatbot assistant is essentially useless.
XfinityArmand
Official Employee
•
2.1K Messages
2 months ago
Hi there @user_KLM56! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! We can certainly assist in ironing things out with your service plan. We have plenty of options for you. So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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