Visitor
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1 Message
A new modem
I’ve tried going onto the site that replaces my modem but it does not work. I haven’t had internet for 3 days. How do o get a new modem
Visitor
•
1 Message
I’ve tried going onto the site that replaces my modem but it does not work. I haven’t had internet for 3 days. How do o get a new modem
XfinityDemitrius
Official Employee
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2.5K Messages
6 hours ago
Hey @user_8vr3i5. Thank you for visiting our official Xfinity Forums Community support page. If I am understanding correctly, you have an Xfinity xFi Gateway and looking to exchange it for another one?
What is the reasoning for wanting to receive another modem? If you are experiencing issues, typically a modem replacement does not resolve the issue as its cause by other underlining issues.
If you need any assistance in troubleshooting service issues, please let us know. We are always happy to help.
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