1 Message
A lie to get commission
I was told if I got my phones switched over to Xfinity from Verizon that my bill will be in 12 month installments abc that next month I would have a regular bill plus installment. I did so services came back on next day back off I called and an ambassador told me it’s nothing he can do til my past due paid . Like basically lie was told to get commission and my phones are switched over.
Someone could reach me at [Edited: "Personal Information"]
XfinityAirelle
Official Employee
•
2.5K Messages
3 months ago
We’re really sorry to hear about the frustrating experience you’ve had. It’s absolutely not okay for you to feel misled, and we want to make this right for you.
When you switched your phones to Xfinity, you should have received clear details about your billing, including any installment payments and how they’d affect your account.
Have you already contacted our mobile department reagrding this concern?
(edited)
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