A down wire in my backyard

There is a down wire in my backyard, and it's under my roof shingles, and I need it removed, and I cannot get no help from you people whatsoever because I'm not a customer. This is a line from a previous customer. It was a storm, a tree branch, fell on it now. It's laying on my roof and in my backyard, and I need it removed

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

3K Messages

12 hours ago

user_rrw1pj Hi there! Thank you so much for using our Forums and for contacting us about the downed wire. We are here to secure it and appreicate you bringing this to our attention. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Customer Service

user_rrw1pj

A down wire in my backyard

XfinityJorge

New to the Community?