U

Visitor

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1 Message

Mon, Jun 14, 2021 4:55 PM

6 days no service, tech no show, no response, no call

6 days no service,  tech did not show for appointment.  Canceled my neighbors because they were not home... why not show for mine?!?

Responses

Official Employee

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369 Messages

1 m ago

Hello and Happy Monday, user_f07eec! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the issues concerning your recent appointment ordeal as this is definitely not the experience we'd like for you! I'd now like to take a closer look from the backend and see what options we have to help to ensure we get your service back up and running ASAP.

 

To get the ball rolling on this process, please send us a private chat message by following the process that our very own Communities Expert, BruceW so graciously outlined here:

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://comca.st/35g19f0
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

Visitor

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2 Messages

5 d ago

I’m having the same problem. 6 days and the 4 appointments get canceled by the techs then I have to start the process over. 

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