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user_xqsygz
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3 Messages

Wednesday, January 22nd, 2025 6:28 PM

$500 prepaid card from 2023 promotion

I still haven't received my $500 prepaid card when I switched over my 2 mobile phones in 2023.

I have called multiple times and never get any help.

8:59


s + all 70%


HOME OFFERS


xfinity


Sign in


r.com/account.Here is a


screenshot of that offer:


10:24
「 Y.


*: 4 955%


xfinty-
Hello 2023


SALE


Get $500 back when you
get Xfinity Internet add 2
+


Xfinity Mobile lines


Start with fast, reliable internet at a great
value


Plus enjoy the best price for 2 lines of
Unlimited - $30/line per month

Question

 • 

Updated 

4 months ago

35

2

0

XfinityRaul

Official Employee

 • 

2K Messages

4 months ago

Hello, @user_xqsygz. You're definitely in the right place to look into this prepaid card that you haven't received. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

2

0

user_xqsygz

3 Messages

Well you gave me a ticket number 3 weeks ago and I still haven't heard anything.

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Reply

4 months ago

0

XfinityJeniece

Official Employee

 • 

3.1K Messages

Hey there, user_xqsygz, thanks for reaching out through Xfinity Forums regarding your ticket. We would be happy to check on your ticket status. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_xqsygz

3 Messages

4 months ago

They created a ticket a week ago and still no reply or help!

1

0

XfinityOrlandoM

Official Employee

 • 

2.1K Messages

@user_xqsygz

 

We can look into this further please go ahead and send us a direct message, To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

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