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Ooauau
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Thursday, March 7th, 2024 3:39 AM

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$500 gift card scam

When I signed up for xfinity late 2022 or early 2023, I was promised a $500 visa gift card for signing up and a $100 visa gift card for each phone we switched over. I got in contact with the mobile department and they took care of the $100 gift card. But when I called back to take care of the $500 gift card they said that it doesn’t come up in their system, and that the only promotion they had was for switching your phones over. There were plenty of advertisements on their website about this and many other people signed up for this same exact promotion and are having the same problem with not receiving their $500 gift card. Fix this now! Where is my $500 gift card I was promised and that was agreed upon?

Question

 • 

Updated 

7 months ago

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XfinityJorge

Official Employee

 • 

1.7K Messages

9 months ago

Hey there @Ooauau thank you so much for using our Forums to reach out to our team. We understand you have not had the best experiance with your Xfinity Mobile gift cards, and we are here to make sure you get the assistance you need. Have you by any chance tried using our alternate ways to reach out to us like our Xfinity Assistant chat or by texting 1-888-936-4968? 

2

0

Ooauau

4 Messages

Lol did you not read any of it?

9 months ago

XfinityJorge

Official Employee

 • 

1.7K Messages

Gotcha @Ooauau let us see how we can help you from here since you have been contacting us about this for a while. Can you send us a DM with your full name and service address to get started?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityJorge

Official Employee

 • 

1.7K Messages

9 months ago

We did, and we see that you mentioned you called them. I personally have Xfinity Mobile and using the alternate ways to contact them has always worked out great for me. Give it a try and let us know if you continue having issues with them. 

3

0

Ooauau

4 Messages

@XfinityJorge​ when I called the mobile department, they said they had nothing to do with it. That’s why they only resolved the $100 gift cards for switching our phones over. I didn’t ask about those gift cards. I asked where the $500 gift card is.

(edited)

9 months ago

0

Again

Expert

 • 

31K Messages

@Ooauau​ 

Did you make any changes during the 90 day period after signing up?  If so, that might be why you didn't receive that gift card.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

Ooauau

4 Messages

@Again​ I did not make any changes within the 90 days. The fact of the matter is that Xfinity is now claiming that this promo never existed.

8 months ago

0

Jadusica

Contributor

 • 

24 Messages

8 months ago

I only received one of my cards after, at this point, switching 3 phones over. I just gave up on ever getting the other 2. It's been over a year now for me so yeah, naturally I gave up at this point.

0

0

user_bx4uk3

1 Message

7 months ago

I never received my $500 gift card either even though I met all the conditions. It does not show up on my https://www.xfinityincentivetracker.com/ account. Here is a screenshot of that offer:

(edited)

1

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XfinityPaula

Official Employee

 • 

1.2K Messages

@user_bx4uk3 Thank you for reaching out to us for help with the card that seems to be missing from your account. I'm sorry that you needed to reach out, but you are with the right team for help. I know that is an amazing promotion and I want to make sure that you receive it. Can you please send us a direct message with your name and service address? From there I will verify the account and dig into the missing promotion.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
[Edited: "Text size/font"]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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