Visitor
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2 Messages
5 yr set price offer
I've been comcast/Xfinity for over 30 yrs., yet I've never been offered any kind of freeze or reduction in price. Why? I have to assume being a long time consistent customer doesn't count for much. I'd like a response.
EG
Expert
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117.8K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.9K Messages
13 days ago
Hey there, @user_pbj4k4, thanks for reaching out through Xfinity Forums regarding promotional offers. We appreciate you choosing Xfinity and being with us for over 30 years. I would be happy to see what promotional offers we have available. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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