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user_675df2
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Conversationalist

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8 Messages

Saturday, April 19th, 2025 12:21 PM

5 year internet plan

Xfinity just started offering a 5 year plan. Why is it not available to existing customers. My current contract is expiring soon. Is Xfinity trying to lose customers?  I have been an Xfinity customer for 10 years and it’s disappointing to see that existing customers are treated as second class 

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Updated 

3 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

6 days ago

@user_675df2 Hello! Thank you reaching out to us here on our Community Forum. We'll be happy to see what we can do for you. We also see your Direct Message, and we will reply to you shortly.

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EG

Expert

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110K Messages

6 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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EG

Expert

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110K Messages

6 days ago

@user_675df2 @XfinityBenjaminM 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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liquid_iq

Regular Visitor

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4 Messages

4 days ago

I am also interested in the 5-year price guarantee as an existing customer.  Thanks.

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XfinityAbby

Official Employee

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63 Messages

Hello @liquid_iq. At this time, we are not offering the 5-year price guarantee for existing customers. We can take a look at your plan to see if there are any other existing customer promotions for your account, if you would like to do an account review. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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liquid_iq

Regular Visitor

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4 Messages

Sure thing.  I called over the weekend and spoke to someone, but so far nothing has happened.

(edited)

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3 days ago

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XfinityPeterH

Official Employee

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1.8K Messages

 

liquid_iq We are happy to help. I would like to take a moment to apologize about incorrect expectations about our new awesome 5-year plans. 5-year price guarantee for eligible new and existing Xfinity Internet customers so they can guarantee the price of their internet for up to five years with a no-contract, price guarantee deal. Let's take a look at your account and see if your account qualifies. Please send us your full name and complete address. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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3 days ago

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